This Is It Stores Reviews

I purchased a dome shelter a couple of months ago and used it for the first it last week. It was soon very clear that the shelter was faulty. One pole was already split and stitching all over the shelter was coming apart in places. I contacted This Is It stores who advised they would send me a replacement. However this offer was quickly retracted and a refund was offered as the shelter was out of stock. I declined the refund as it transpires that the exact same
Shelter has increased in price by £50 since I purchased it. I asked to be added to a wait list for when the product is back in stock This Is It Stores advised that they do not have a wait list and so cannot offer me a replacement. However this is utter rubbish as the shelter is in stock and available to buy on their website as well as the onbuy.com store. Ultimately they just don’t want to give me the shelter at the lower price I paid months ago, which is shocking customer service. I will be making a complaint.

First time buyer I placed my order in April and missed delivery 7th May. I tried to obtain this at my local depot as I have a card to prove I was not home and missed my parcel. However the post office advised they returned back to sender.QUXINHAO Store has not responded or resolved my delivery issue. I have paid for my items and have been robbed. We are in June and still no items

Purchased a Christmas LED decoration which worked great in the first year, but unfortunately the transformer plug 'failed' the following Christmas. I could not find a replacement online, so I wrote to 'This Is It Stores' for help. The response and follow-up were very prompt, and although the decoration was technically out of warranty I was sent a replacement free of charge. Great to see that some companies are actually helpful post-purchase.

Best customer service I have received from a company. Great service and great products. I will order again .

Cannot fault this company’s customer service first class. There was a problem with the product and a replacement was sent by express immediately. There was also the option of refund. Would not hesitate to use this company again.

I purchased a sunlounger from this company which arrived faulty.After contacting customer service’s a replacement was immediately dispatched to me via express delivery. I would not hesitate to recommend this company to my family and friends. Well done ! To the excellent customer service team.

Four days ago I had a problem with an TII product. Today it was completely resolved!!! This is the first time of dealing with this company, but it certainly will not be the last! Probably the best customer after care I have ever encountered. Many many thanks. ?

I ordered a Trail gazebo from this company a few weeks ago, via Amazon. It arrived promptly and we were very pleased with the product. It then became clear, however, that one zip on the gazebo was faulty. I contacted the company by email and received a replacement within a couple of days. The customer services department in this company is excellent and customers are clearly valued and treated with respect. It deserves to continue to flourish. Well done!

Contacted TII directly after no help from Amazon for a foam roller which didn't last anywhere near as long as it should have. Prompt reply from TII and the item was replaced at no charge. Excellent, fast and polite Customer Service. Great work TII.

There was a problem with my order . The company resolved it straightaway and very satisfactorily.
Many thanks

I can’t praise this company highly enough for the quality of their customer service. I had an issue with one of their products and one email was sufficient to start the process which led to a resolution I was 100% happy with. I would use this company again, in a heart beat. Well done and thank you.

Ordered a weighted hula hoop which arrived very speedily, two days before estimated delivery. Unfortunately it was in very slight disrepair presumably from the post. Contacted TII and was refunded without any hassle. Product was otherwise of good quality.

In the future I will know that ordering anything from TII will be a good experience.

Was a pleasure dealing with a company that treats customers with respect and refunds without any quibbles.
The item we ordered wasn't quite what we wanted but nevertheless was of good quality and reasonably priced. Return costs reimbursed without quibble and we will certainly be following 'This is it' online to view other items.
We are also planning a visit soon when we are in the area.
Recommend a visit to their website, you won't be disappointed.

Ordered two tunnels. Put first one up easily and found it to be very good quality and juat what I wanted, fitting over my raised bed perfectly. The second tunnel was missing some connectors - not a seller problem, they could not have known as all the bits were well packed inside the box. However the seller responded quickly and got the missing connectors sent from the maker straight away. Glad I chose a UK made product and this company to buy from. Couldn't be more pleased with the service and the tunnels. Thank you This Is It Stores.

Customer service excellent. The team responded quickly and went above and beyond to resolve for me. Great bird bath but even better customer services.

Would recommend